Frequently asked questions
Xbox One “Achievements not Unlocking” Issue
This happens when the achievement system is corrupt. To avoid corrupting the achievement system, we recommend that if you put your console into stand-by mode (sleep mode), quit the game first or quit the game after you turn the console back on before you continue playing.If the achievements system gets corrupted, delete your save data and play again to unlock the achievement that was bugged. Alternatively, you can create a new profile and unlock it there. Making a new storyline will not fix it.
PC Steam Avast Quarantining Executable
Avast has been quarantining the ForgottonAnne.exe executable in a number of cases. Here are the steps involved in restoring the file so you can enjoy the game.
1. Open Avast.
2. Click "Protection" in the left-hand menu.
3. Click "Virus Chest" in the upper-right corner.
4. Check the box next to "IDP.Generic ForgottonAnne.exe"
5. Click the downward facing arrow next to "Delete" at the bottom (DO NOT DELETE THE FILE!)
6. In the pop-up menu, click "Restore"
The executable should now be restored, and you're free to enjoy Forgotton Anne!
PC Steam F-Secure and Spectrum/Charter Security Suite Blocking Executable (Code 51)
Users of F-Secure have been reporting verification errors (Code 51) when attempting to start the game. This error is solved by disabling the DeepGuard feature.
1. Click on the icon in the system tray > Computer Security.
2. In the opening window, click on Settings and go to Computer > DeepGuard.
3. Uncheck "Turn on DeepGuard"
Which platforms is Forgotton Anne available on?
You can play Forgotton Anne on Steam (PC and Mac), Xbox One, PlayStation 4, Nintendo Switch, GOG, App Store (iOS), Mac App Store and Android.
What languages does the game support?
Playstation 4
WEST | English, French, Italian, German and Spanish
KOREA | Korean and English
JAPAN | Japanese and English
Xbox One
WEST | English, French, Italian, German and Spanish
JAPAN | Japanese and English
Steam | Mac | GOG
English, French, German, Italian, Spanish, Japanese, Korean, Polish, Br-Portuguese, Eu-Portuguese, Romanian, Russian, and Ukrainian
Switch
WEST | English, French, Italian, German and Spanish
JAPAN | Japanese and English
Android
WEST | English, French, German, Italian, Spanish, Japanese, Korean, Polish, Br-Portuguese, Eu-Portuguese and Russian
JAPAN | Japanese, Korean, English, French, German, Italian, Spanish, Polish, Br-Portuguese, Eu-Portuguese and Russian
iOS
WEST | English, French, German, Italian, Spanish, Japanese, Korean, Polish, Br-Portuguese, Eu-Portuguese and Russian
JAPAN | Japanese, Korean, English, French, German, Italian, Spanish, Polish, Br-Portuguese, Eu-Portuguese and Russian
CHINA | Simplified Chinese
Where can I report an issue?
You can contact us using support@throughlinegames.com
What are the system requirements?
For windows we recommend
OS: Windows 10
Processor: Intel Core i3-2125, 3.30 Ghz or AMD FX-4350, 4.20 Ghz
Memory: 4 GB RAM
Graphics: Nvidia GeForce GTX 650 Ti or AMD Radeon HD 5850
DirectX: Version 9.0c
Storage: 12 GB available space
The minimum:
OS: Windows 7 or above
Processor: Intel Core i3-530, 2.93 Ghz or AMD Phenom II X4 965, 3.40Ghz
Memory: 3 GB RAM
Graphics: Nvidia GeForce GT 630 or AMD Radeon HD 4870
DirectX: Version 9.0c
Storage: 12 GB available space
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For Mac OS we recommend
OS: Mac OS X 10.13
Processor: Intel Core i3-2125, 3.30 Ghz
Memory: 4 GB RAM
Graphics: Nvidia GeForce GTX 650 Ti or AMD Radeon HD 5850
Storage: 12 GB available space
The minimum:
OS: Mac OS X 10.9 or above
Processor: Intel Core i3-530, 2.93 Ghz
Memory: 3 GB RAM
Graphics: Nvidia GeForce GT 630 or AMD Radeon HD 4870
Storage: 12 GB available space